Key policies and guidelines for using our website effectively and safely.
These Terms of Service (“Terms”) govern access to and use of services provided by TalkLuna Technologies Corporation, a corporation incorporated under the laws of Ontario, Canada (“TalkLuna,” “Company,” “we,” “us,” or “our”).
By accessing or using the TalkLuna platform (“Platform” or “Services”), you agree to be bound by these Terms.
TalkLuna provides AI-powered communication tools that enable businesses to:
Handle inbound voice calls
Conduct outbound voice campaigns
Send and receive SMS/MMS messages
Automate lead capture and qualification
Integrate with CRM and third-party systems
TalkLuna provides technology infrastructure only. We do not guarantee:
Message or call delivery
Carrier approval
Regulatory compliance outcomes
Business performance results
You represent and warrant that:
You are at least 18 years of age.
You are authorized to bind the business you represent.
All information provided is accurate and complete.
You are solely responsible for:
The content of communications sent through the Platform
Ensuring lawful use of voice and messaging services
Obtaining proper consent from recipients
Maintaining verifiable records of consent
Compliance with all applicable laws
Including but not limited to:
Telephone Consumer Protection Act (TCPA – U.S.)
CAN-SPAM Act (U.S.)
Canada’s Anti-Spam Legislation (CASL)
National and State/Provincial Do Not Call (DNC) regulations
GDPR (if applicable)
Local telemarketing or consumer protection laws
TalkLuna does not provide legal advice.
If you use TalkLuna for SMS/MMS messaging:
You represent and warrant that:
You have obtained prior express consent (or express written consent where required).
You maintain documented proof of opt-in.
Your opt-in disclosures clearly state:
Message frequency
That message and data rates may apply
How to opt out
How to request help
Your messaging must support:
STOP, CANCEL, UNSUBSCRIBE → opt-out
HELP → customer assistance
Example compliant language:
“Msg & data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.”
TalkLuna may suspend accounts that create carrier or compliance risk.
TalkLuna provides automation tools for outbound voice and SMS campaigns.
You are solely responsible for:
Scrubbing contact lists against DNC registries
Respecting time-of-day restrictions
Determining whether consent covers automated systems
Classifying communications correctly (transactional vs marketing)
Compliance with telemarketing laws
TalkLuna does not verify the legality of your campaigns.
TalkLuna shall not be liable for:
Regulatory fines
Carrier penalties
Blacklisting or filtering
Legal claims arising from your communications
You agree to indemnify TalkLuna against claims arising from your campaigns.
By creating an account, you consent to receive communications from TalkLuna related to:
Account notifications
Billing alerts
Security notifications
Service updates
AI call summaries
Support responses
Product updates
These may be delivered via:
SMS
Voice calls
In-app notifications
Service-related communications are considered transactional and may be sent even if you opt out of marketing messages.
Where required by law, TalkLuna will obtain consent before sending promotional communications.
You may opt out of marketing messages by:
Clicking unsubscribe links
Replying STOP to SMS
Contacting support@talkluna.com
Message and data rates may apply.
You may not use the Platform to:
Send unsolicited spam
Engage in deceptive or fraudulent messaging
Harass recipients
Promote illegal products/services
Circumvent carrier safeguards
We reserve the right to suspend accounts posing compliance risk.
TalkLuna relies on third-party providers including:
Twilio (telephony & messaging)
Cloud infrastructure providers
AI providers
Payment processors
We are not responsible for service disruptions caused by third parties.
Customers retain ownership of their business and end-user data.
TalkLuna acts as a technology provider and processor for communications conducted through the Platform.
Fees are billed in advance.
Mid-cycle cancellations are not prorated.
Service continues through the billing period.
Non-payment may result in suspension.
To the maximum extent permitted by law:
TalkLuna’s total liability shall not exceed fees paid in the preceding three (3) months.
We are not liable for:
Indirect or consequential damages
Lost revenue or profits
Regulatory penalties
Carrier filtering
Campaign performance
You agree to defend and indemnify TalkLuna Technologies Corporation and its officers, directors, employees, and agents from claims arising out of:
Your violation of law
Your failure to obtain consent
Your messaging or calling campaigns
Your misuse of the Platform
We may suspend or terminate accounts for:
Legal or compliance risk
Fraudulent activity
Violation of these Terms
Carrier enforcement action
These Terms are governed by the laws of Ontario, Canada.
We may update these Terms periodically. Continued use constitutes acceptance.
TalkLuna Technologies Corporation provides AI-powered communication services that allow businesses to send automated SMS, MMS, and voice communications to their customers using the TalkLuna platform.
Messaging may occur in two ways:
Messages from TalkLuna to Platform Customers
TalkLuna may send SMS or voice communications to businesses using the platform regarding:
Account notifications
Billing alerts
Security notifications
Service updates
Product announcements
Customer support communications
Messages from Businesses to End Users via TalkLuna
Businesses using the TalkLuna platform may send SMS messages to their customers, leads, or contacts (“End Users”) for purposes including but not limited to:
Appointment confirmations and reminders
Lead follow-ups
Service notifications
Booking links or scheduling information
Customer support responses
Billing alerts or account notifications
TalkLuna acts as a technology platform provider that enables businesses to communicate with their customers. Messages sent to End Users originate from the business using the TalkLuna platform.
Message frequency varies depending on the interaction between the business and the End User.
By providing your phone number to a business that uses the TalkLuna platform, you consent to receive SMS messages from that business related to customer service, appointments, service updates, or other communications related to your interaction with that business.
Consent is provided to the business, not directly to TalkLuna.
TalkLuna processes messaging on behalf of businesses using the platform.
SMS consent is not a condition of purchasing goods or services.
You can cancel the SMS service at any time by replying STOP, CANCEL or UNSUBSCRIBE to the number from which you received the message.
After you send the message STOP, CANCEL or UNSUBSCRIBE, you will receive a confirmation SMS indicating that you have been unsubscribed.
After this, you will no longer receive SMS messages through the TalkLuna platform unless you opt in again.
To rejoin, you may opt in again through the business you originally interacted with.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for assistance.
You may also contact us directly at:
info@talkluna.com
Message and data rates may apply for any messages sent to you from us or from businesses using the TalkLuna platform.
Message frequency varies depending on the nature of your interaction with the business and the services you request.
For questions about your messaging or data plan, please contact your wireless provider.
Mobile carriers are not liable for delayed or undelivered messages.
Messaging services may not be available on all carriers or mobile devices.
TalkLuna respects your privacy.
Phone numbers and messaging data are processed solely to facilitate communications between businesses and their customers.
TalkLuna does not sell, rent, or share SMS opt-in consent or phone numbers with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
For more information, please review our Privacy Policy:
https://talkluna.com/legal/privacy-policy
If you have questions regarding the messaging program, you may contact:
TalkLuna Technologies Corporation
487 Grant Way
Milton, Ontario L9T0V2
Canada
info@talkluna.com
By providing your phone number and using TalkLuna services, you consent to receive SMS messages in accordance with these Terms.
You understand that consent is not a condition of purchase.
TalkLuna Technologies Corporation
487 Grant Way, Milton, L9T0V2
info@talkluna.com
AI answering service for your business calls. Never miss an opportunity again.
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