SMS Terms

Messaging Program Terms

1. Program Description

TalkLuna Technologies Corporation provides AI-powered communication services that allow businesses to send automated SMS, MMS, and voice communications to their customers using the TalkLuna platform.

Messaging may occur in two ways:

Messages from TalkLuna to Platform Customers

TalkLuna may send SMS or voice communications to businesses using the platform regarding:

Account notifications
Billing alerts
Security notifications
Service updates
Product announcements
Customer support communications

Messages from Businesses to End Users via TalkLuna

Businesses using the TalkLuna platform may send SMS messages to their customers, leads, or contacts (“End Users”) for purposes including but not limited to:

Appointment confirmations and reminders
Lead follow-ups
Service notifications
Booking links or scheduling information
Customer support responses
Billing alerts or account notifications

TalkLuna acts as a technology platform provider that enables businesses to communicate with their customers. Messages sent to End Users originate from the business using the TalkLuna platform.

Message frequency varies depending on the interaction between the business and the End User.

By providing your phone number to a business that uses the TalkLuna platform, you consent to receive SMS messages from that business related to customer service, appointments, service updates, or other communications related to your interaction with that business.

Consent is provided to the business, not directly to TalkLuna.

TalkLuna processes messaging on behalf of businesses using the platform.

SMS consent is not a condition of purchasing goods or services.

3. Cancellation / Opt-Out

You can cancel the SMS service at any time by replying STOP, CANCEL or UNSUBSCRIBE to the number from which you received the message.

After you send the message STOP, CANCEL or UNSUBSCRIBE, you will receive a confirmation SMS indicating that you have been unsubscribed.

After this, you will no longer receive SMS messages through the TalkLuna platform unless you opt in again.

To rejoin, you may opt in again through the business you originally interacted with.

4. Help Instructions

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for assistance.

You may also contact us directly at:

info@talkluna.com

5. Message & Data Rates

Message and data rates may apply for any messages sent to you from us or from businesses using the TalkLuna platform.

Message frequency varies depending on the nature of your interaction with the business and the services you request.

For questions about your messaging or data plan, please contact your wireless provider.

6. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Messaging services may not be available on all carriers or mobile devices.

7. Privacy

TalkLuna respects your privacy.

Phone numbers and messaging data are processed solely to facilitate communications between businesses and their customers.

TalkLuna does not sell, rent, or share SMS opt-in consent or phone numbers with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

For more information, please review our Privacy Policy:

https://talkluna.com/legal/privacy-policy

8. Contact Information

If you have questions regarding the messaging program, you may contact:

TalkLuna Technologies Corporation
487 Grant Way
Milton, Ontario L9T0V2
Canada

info@talkluna.com

By providing your phone number and using TalkLuna services, you consent to receive SMS messages in accordance with these Terms.

You understand that consent is not a condition of purchase.

For full Terms and Condition - please review our Terms and Conditions:

https://talkluna.com/legal/terms-and-conditions