Real EstateJan 9, 2026
How a $150M Real Estate Team Never Misses a Buyer or Seller Call Using Voice AI
200+ leads captured · 24/7 call coverage · every inquiry logged in CRM without adding staff
Revenue impact
Measured outcome
200+
Leads Captured
The Sure Group is a Baltimore-based real estate team helping sellers maximize equity and guiding buyers through every step of the home-buying journey. With 16 agents and marketing on every listing, their office line is the front door — missed calls mean missed deals.
The transformation
- The office line on every marketing piece routes to a busy team leader who cannot always pick up.
- Hard to tell spam calls from real buyer and seller leads — source tracking was a constant guess.
- No coverage after hours or on weekends — high-intent calls went straight to voicemail.
- Hiring a full-time receptionist still would not solve 24/7 availability.
- TalkLuna answers every inbound call 24/7 — evenings, weekends, and peak hours included.
- TalkLuna has captured 200+ qualified buyer and seller leads — every one logged in the CRM with instant team notifications.
- Instant notifications alert the team the moment a qualified lead comes in.
The numbers
Specific outcomes Sure Sales Group measured after switching to TalkLuna.
200+ Leads Captured and Logged in CRM
Sure Sales Group captured more than 200 buyer and seller leads through TalkLuna — every inquiry answered, qualified, and sent directly into the CRM with instant team notifications.
24/7 Coverage Without Added Staff
TalkLuna answered calls on evenings, weekends, and peak hours — no additional reception staff required.
$150M+ Volume Team, Zero Missed Inquiry Calls
A top-producing Baltimore team now captures every inbound call instead of losing high-intent buyers and sellers to voicemail.
Lead Source Guesswork Eliminated
Riley's team now knows exactly where leads come from and which calls are real opportunities versus spam.
Quick answers
- How many leads did Sure Sales Group capture with TalkLuna?
- Sure Sales Group captured 200+ buyer and seller leads with TalkLuna's AI answering service.
- What industry does this TalkLuna case study cover?
- This case study covers Real Estate. Sure Sales Group used TalkLuna to answer calls, capture leads, and recover revenue that would otherwise go to voicemail.
- What problem was Sure Sales Group facing before TalkLuna?
- The office line on every marketing piece routes to a busy team leader who cannot always pick up.
- How did TalkLuna help Sure Sales Group?
- TalkLuna answers every inbound call 24/7 — evenings, weekends, and peak hours included.
- What does Riley Kratzer say about TalkLuna?
- This has had such a positive impact on our business. It is taking the guess work out of where leads are coming from and eliminates leads never making it into the CRM. We have a full system that works 24/7 now to capture leads.
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